Assistance for disabled people

User manual

 

For people with reduced mobility (PMR)CFR Călători provides free of charge, in some stations and in some trains in domestic and international traffic, the following services:

  • Assistence in the stations of departure, in arrival stations and in interchange stations trains, where appropriate, tailored to each traveler disability.
  • Additional services required to PMR:
  • 1. boarding and lowering persoanelor in wheelchair, foldable or not, with or without accompanying, through different solutions depending on its weight.

    -      2.  accompaniment in the premises of the railway station and until boarding in the train for blind people, visually or hearing impaired and people with mental disabilities;

  •  3. its accompaniment from lowering of the train up to the exit railway station of blind persons, visually or hearing impaired and people with mental disabilities.
  • reservation of seats in trains where are special places dedicated to PMR transport (for the transport of persons with motor disability in wheelchair)
  • Assistence on board trains in circulation

-          CFR Călători provides assistance to all higher ranking trains (IC and IR), only between the opened railway stations for such type of transport, for all PMR categories, except people with motor disability in the unfolded wheelchair.

           Asistance services for people with motor disability in the unfolded wheelchair is provided only at the 2nd class and only between stations open for such type of transport and to certain trains.

         View the railway stations and the trains that provide such services

          The services mentioned above are provided for the following categories of persons with reduced mobility:

  1. People with motor disability in wheelchair
  2. Blind people
  3. People with motor disability
  4. Persons with hearing impairments
  5. Persons with visual impairments
  6. People with mental disabilitiesTo qualify for specific services related to your disability for travel by train, it is appropriate to request it not later than 48 hours prior to the travel date, specifying all the details required (identification data, disability, necessary services etc.) as follows:

o      - by filling in the standard form available at points of sale of CFR or other authorized distributors or sau

o       - by filling in on-line the demand for PMR services (click here)

  1.  In case you fill in the standard form at the sales outlets of CFR Călători or other authorized distributors, railway station or travel agencies, under the guidance of ticket office staff, you should consider the following:
  • Your assistence request will be registered under a unique number that will be communicated at submission the application.
  • The necessary travel cards required for starting the trip must be purchased within 3 calendar days, but no later than 24 hours before the date and time of departure of the first train on the route you have chosen. At purchase of the travel cards you will be provided “The confirmation standard form of ensuring the required services”, which will contain all necessary details of your trip.
  • In case you don`t purchase the travel cards within due date, your application will be canceled.

      It is important to know that you can apply for assistance and if you own travel cards and reservations in international traffic with boarding, changing the train or lowering in a railway station in Romania. In this case, please provide these cards together with the assistance application and fill in the appropriate standard form under the guidance of counter staff.

      In the event that after purchasing the travel cards you want to canceling it and refund the fees paid, you must present toany selling point of the CFR Călători or other authorized distributors, railway stations or travel agencies before the departure of the first train of the route you have selected there where you will fill in a waiver form of specific services requested and cancellations of the trip

   Submission of the nominally certificate attesting the disability is mandatory in the following situations:

   At the request of specific services at a selling point of CFR Călători or other authorized distributors, railway stations or travel agents to complete the standard form;

·       When presenting in the departure station if your request was made on-line

 Additional information can be requested by phone 0731990987, from Monday to Sunday between the following hours: 8:30 – 19:30. 

 You can also address your questions by mail to This email address is being protected from spambots. You need JavaScript enabled to view it.

 To view on the map various information about services in railway stations, including the railway stations that have PMR services, click  here.