Useful information / normative documents necessary for a journey in Europe:
| Convention concernig International Carriage by Rail, COTIF | Download |
| Uniform Rules concerning the Contract of International Carriage of Passengers by Rail, CIV – Appendix A to the Convention COTIF | Download |
| Regulation (EC) No. 2021/782 of the European Parliament and of the Council on railway passengers` rights and obligations | Download |
| General Conditions of Carriage in International Transport, Edition 10 december 2023 | Download |
| Special Conditions of International Carriage (SCIC) for Journeys using Non Integrated Reservation Tickets (NRT) Valid from 10th December 2023 | Download |
General information about refunds:
| Useful information on refund of tickets and booking titles in international traffic | Download |
| Request for refund in international traffic form | Download |
General information on passenger compensation in case of international train travel delay:
In Romania, the exemptions applicable to Regulation (EU) no. 2021/782 are regulated by HG no. 527/2023.
| Claim`s form of delay | Download |
For tickets/reservations purchased from other carriers, passengers will submit the filled in “EU Common Form” to the issuing carrier, to the address in the attached list.
| Address list of Customer Service Departments for foreign undertakings | Download |
Reimbursement and Compensation Request Form under Regulation (EU) 2021/782 of the European Parliament and of the Council
Starting from July the 2nd, 2024, following the “Implementation of the Regulation (EU) 2024/949“, passengers have the opportunity to submit to SNTFC ”CFR Călători” S.A. the ”REIMBURSEMENT AND COMPENSATION REQUEST FORM” under the Regulation (EU) 2021/782 of the European Parliament and the Council”, as follows:
- in railway stations / travel agencies open to sale in international traffic;
- by mail, to the address: SNTFC ”CFR Călători” S.A.– Customer Relations Department – 38, Dinicu Golescu Bvd., zip code: 010873, district 1, Bucharest;
- online to the email address: petitii@cfrcalatori.ro
The European Commission makes the common EU form available in all official languages of the European Union on its website (EUR-Lex), applicable in all EU Member States.
SNTFC ”CFR Călători” S.A.accepts this form in Romanian and English.
The institution responsible for the application and supervision of compliance with Regulation (EU) 2021/782 is the Romanian Railway Safety Authority – ASFR.
Address: Calea Griviței no. 393, sector 1, Bucharest, Romania.
E-mail address for passenger complaints: passengersrights@sigurantaferoviara.ro.
Click on the link for information on Rail Passenger Rights.
Important to know!
| Tips and tips for a successful trip | Download |
| Bicycle transport in international traffic | Download |
| Animal transport in international traffic | Download |
Buying international tickets can be done with a maximum of 3 months
through the sales channels of CFR Călători:
| CFR Călători railway stations and travel agencies opened to international traffic | Download |
| Buy ONLINE | Buy |
You want to travel abroad?
Since July, 19th, 2013 crossing the border is allowed by cumulative accomplishment of the legal conditions of the travel document (ID/passport) validity as follows:
- to be valid for a period of at least three months from the expected date of departure from the member states territory
- to be issued in the last10 years.
Fore more information visit the websites http://www.schengen.mira.gov.ro/ and http://www.politiadefrontiera.ro/
Travel alerts – Europe – COVID-19
| Travel tips | Read more … |
About payment!
For displayed tariffs in euro, payments are made only in LEI – at the exchange rate of Transilvania Bank – on the date of purchase of the travel card.
